Chipolo Plus (Push to find):

Make sure you hear the beep sound when you press the button on your Chipolo (press in the middle of the Chipolo). If it doesn't make sound contact support immediately via chipolo.net/support. If your Chipolo does beep, but doesn't want to pair please turn off your Bluetooth for 30 seconds. Then turn it back on. Now keep the Chipolo button pressed for 10 seconds until you hear a beep sound. Now try to pair it again. 

If problems still persist please contact support via chipolo.net/support.

Chipolo Classic (Push to find):

Make sure you hear the beep sound when you press the button on your Chipolo (press on the O of the Chipolo). If it doesn't make sound contact support immediately via chipolo.net/support. If your Chipolo does beep, but doesn't want to pair please turn off your Bluetooth for 30 seconds. Then turn it back on. Now keep the Chipolo button pressed for 10 seconds until you hear a beep sound. Now try to pair it again. 

If problems still persist please contact support via chipolo.net/support.

Older Chipolos (Shake and find):

Make sure your Chipolo has not an empty battery, this can be verified if you heard a beep or not when you removed the plastic battery tab. If you didn't hear a beep you can replace the battery with the new battery that is included with the Chipolo box (battery type CR2025). Please make sure that you place the Chipolo next to the phone. If your Chipolo was brand new and this occurred please contact our support team via chipolo.net/support, we will help you further. It sometimes happens that a faulty battery has been delivered or that a device doesn't work.

If this does not work please try the reset connection procedure.