The Chipolo only works with iOS devices running iOS version 12 or newer and Bluetooth 4.0 built in.
Please make sure that your iOS device is running iOS version 12 or newer. You can check that in the phone's settings -> general -> About -> Version.
If you are trying to download our App on the iPad, please make sure to search under iPhone (mobile) applications.
Please read the officially supported device list to make sure your device is compatible.