When the 'RING TO FIND' button is not shown, it means that the Chipolo and the phone are not connected. This means that the Bluetooth connection needs to be reset. Usually, it is enough to just take the first step of the reconnection procedure.
STEP 1:
- Close the app;
- Turn off Bluetooth and Wifi;
- Restart your phone;
- Turn on Bluetooth and Wifi;
- Start the Chipolo app;
- Wait 10 seconds, so both phone and chipolo re-establish the connection.
-> Chipolo should be connecting now.
STEP 2:
Chipolo Plus and Classic models (push-button):
If you have a Chipolo Plus or Classic, keep the button pressed for 20 to 30 seconds, you will hear a beep. This will reset the connection from the side of the Chipolo. If you lost your Chipolo; please contact Support for additional help finding it.
Older Chipolo models (shake and find):
DO NOT FOLLOW THIS STEP IF YOU HAVE A CHIPOLO PLUS!
- Open your Chipolo;
- Remove the battery;
- Wait 5 seconds;
- Place back your battery, does your Chipolo make a beep sound?
If you didn't hear a beep sound, please replace the battery with a spare battery. - Restart your phone;
- Start the Chipolo app;
- Wait 10 seconds, so both phone and chipolo re-establish the connection.
-> Chipolo should be connecting now. If you lost your Chipolo; please contact support to determine its last known location and for additional help finding it.
STEP 3:
- Close the app;
- Turn off Bluetooth and Wifi;
- Delete the app entirely;
- Restart your phone;
- Download and install the Chipolo app;
- Turn on Bluetooth and Wifi;
- Start the Chipolo app;
- Wait 10 seconds, so both phone and chipolo re-establish the connection.
-> Chipolo should be connecting now.
If none of the above helps, please contact our Customer Support via help@chipolo.net or the Live-Chat option. (chipolo.net/support).
