If you would like to use your Chipolo on a different Chipolo account or if you would like to give your Chipolo to someone else to use, but don't want to share it through the Chipolo app, you can disconnect a Chipolo from your Chipolo account. This will allow you (or the other person) to pair it to a new Chipolo account like they would a new Chipolo.
Android - Remove Chipolo
To remove a Chipolo from your Chipolo account please make sure that your phone has an active Wi-Fi or data connection at the time that you are removing the Chipolo.
1. Go to the Chipolo detail view of the Chipolo you wish to remove.
2. Tap on the settings button (3 little dots).
3. Tap on 'Customize <Chipolo name>'
4. Scroll down and tap on 'Remove Chipolo':
- If you don't have an active Wi-Fi or data connection, a warning message will pop up to let you know. You will not be able to proceed with disconnecting your Chipolo until an active data connection is established.
- If you have an active connection please select 'REMOVE' to confirm the removal.
The Chipolo has now been unpaired from your Chipolo account.
iOS - Remove Chipolo
To remove a Chipolo from your account please make sure that your phone has an active Wi-Fi or data connection at the time that you are removing the Chipolo.
1. Open the Chipolo application.
2. Go to the Chipolo detail view of the Chipolo you wish to remove.
3. Tap 'settings' (3 little dots).
4. Tap on 'Customize <Chipolo name>'.
5. Scroll down and tap on 'Remove Chipolo'.
- If you don't have an active Wi-Fi or data connection, a warning message will pop up to let you know. You will not be able to proceed with disconnecting your Chipolo until an active data connection is established.
- If you have an active connection please select 'REMOVE' to confirm the removal.
The Chipolo has now been unpaired from your Chipolo account.
