Once a Chipolo has been paired, it will stay locked with that Chipolo account, unless you 'un-pair' (remove) it. If you start using a new phone and want to use the same Chipolo(s) on that phone, simply login with your existing Chipolo account. Your new phone will now see the Chipolo and connect with it.
Your Chipolo account can only be active on one device at a time. If you do log in on a second device, you will be automatically logged out on other device(s).
How to remove a Chipolo from my account?
To remove it from your account: Follow this guide.
Still see the 'Chipolo locked' message?
Please contact our support.
