In July 2016 we started sending out App Health e-mails, to make sure you don't permanently lose anything attached to a Chipolo. We sometimes found that a lost Chipolo hasn't been connected to the Chipolo app for months, making the last known location inaccurate and therefore the lost item could not be retrieved. Now we send 7 e-mails in a span of several months, to make sure you're aware if your Chipolo gets disconnected:

1. 2 days disconnected -> You will be informed that there has been no connection for 48 hours;
2. 5 days disconnected -> You will be informed that there has been no connection for 5 days;
3. 14 days disconnected -> You will be informed that there has been no connection for 14 days;
4. 30 days disconnected -> You will be informed that there has been no connection for 30 days.
5. 90 days disconnected -> You will be informed that there has been no connection for 90 days.
6. 6 months disconnected -> You will be informed that there has been no connection for 6 months.
7. 11 months disconnected -> You will be informed that there has been no connection for 11 months.

Don't wish to receive these e-mails? You can opt-out via e-mail buttons or contact our Customer Support via www.chipolo.net/support for assistance.

If you wish to reset your Bluetooth connection please follow these steps.