In some cases, the Chipolo app might be shut down by the phone's internal battery saving settings or there might be a problem with the connection the Chipolo and your phone had established (e.g. the Chipolo can get disconnected and then unable to reconnect).
In July 2016 we started sending out automated messages to users when the app detects it hasn't connected to your Chipolo in a while. This is done to make sure you don't permanently lose anything attached to a disconnected Chipolo.
The app health emails are sent 7 times in a span of several months to alert you that your Chipolo hasn't connected in a while.
2 days disconnected - To let you know your Chipolo has been disconnected for 48 hours
5 days disconnected - To let you know your Chipolo has been disconnected for 5 days
14 days disconnected - To let you know your Chipolo has been disconnected for 14 days
30 days disconnected - To let you know your Chipolo has been disconnected for a month
90 days disconnected - To let you know your Chipolo has been disconnected for 3 months
6 months disconnected - To let you know your Chipolo has been disconnected for 6 months
11 months disconnected - To let you know your Chipolo has been disconnected for almost a year.
Reconnect your Chipolo
If you want to reconnect your Chipolo, please follow these steps to reset the Bluetooth connection.
Don't want to receive these e-mails?
These messages can be disabled for your account through the Chipolo web app.
Please follow these steps to disable these e-mails:
1. Open the Chipolo web app on your computer or smartphone and sign in using the same details (email address and password) that you use to sign into the Chipolo app on your phone;
2. In the web app, click on the icon in the top-right corner to open the navigation menu;
3. Choose 'Account Settings';
4. Choose 'Notifications and Privacy';
5. Here you can enable or disable the 'App health messages' for your account. Make sure to hit 'Save' to save your edited preferences.
For any questions or comments, please contact our customer support on info@chipolo.net for assistance.
