A firmware update was released in September 2025 for Chipolo POP users on Android devices to address connectivity issues with the Find Hub app that some users experienced.
The issue
You may have noticed that your Chipolo POP would occasionally stop working correctly in the Find Hub app. This appeared as the location not updating or the "Play Sound" function not working, even when your POP was nearby. This was caused by POP getting slightly out of sync with the Find Hub app and network, preventing the tracker and the app from communicating correctly.
The solution
We have released a new firmware update (version 5.10.0) to fix this bug.
- For Android users: Please check if you have a firmware update available in the Chipolo app. If you don't see any available updates, your Chipolo POP already came with the latest firmware.
- For iOS users: The update is currently not available for iOS, as it doesn't provide any major changes on Apple devices. However, if you update your POP on an Android device and then decide to use it on an iPhone, your tracker will continue working.
- Chipolo LOOP & CARD (our newest Chipolo trackers), will come with this fix already implemented. Firmware update is not needed.