This return policy does not apply to US orders. For US orders please see US Orders Return Policy.
If you are not satisfied with our product you can easily return all the Chipolos purchased for a full refund. Your order must be returned within 30 days of receiving your order and must be returned in good condition with original packaging, to ensure you can receive a refund through your original payment method.
Chipolo d.o.o. can only refund orders placed directly through our website, www.chipolo.net. If you purchased Chipolo through another party (such as Amazon) please contact them for refund instructions.
Please note that partial returns are not eligible for a refund. Example: If you ordered 4 Chipolos, you must return all 4 Chipolos to receive a refund. If one of your Chipolos is not working as it should, it can be eligible for a free of charge replacement instead.
Chipolo does not cover shipping costs for products returned for a refund or replacement. Any order returned with additional shipping charges will not be accepted and therefore no refund is possible.
If your Chipolo is damaged or defective, please contact us at firstname.lastname@example.org. If your product is still within the 2-year warranty period and was not mishandled in any way, it is eligible for a free of charge replacement.
After the 30-day return period is up, Chipolo cannot accept returns for a refund or replacement, unless the return reason is within our 2-year warranty policy.
To initiate a return and refund, please contact us at email@example.com. After our team confirmes that your order is eligible for a return, please follow the below instructions.
To receive a refund, please send your entire Chipolo order in its original packaging, with the receipt included, to the below address. Alternatively, please include a note with your package, stating your contact information, order number and "I would like a refund" so that we can process your refund request.
When we receive your order, we will check for any damage and issue a refund on the original payment method. The refund will only include the price of your order, but not any original shipping charges.
Please note that it may take up to 2 weeks for an order to return to us (depending on the shipping method you chose to return it with).
For additional information or to check the progress of your return, please contact us on firstname.lastname@example.org.