The Chipolo PLUS and CARD models do not have a replaceable battery, so once their battery runs out, they are both eligible for the Chipolo renew and recycle program.
The main features of the Chipolo Renewal program are:
- the option to rebuy a Chipolo at a 50% discount
- the option to recycle your old Chipolo at no additional costs
How do I know if my Chipolo is eligible for a Renewal?
Check the Chipolo app on your phone.
On the main screen (the List view), you will see a green notification telling you one or more of your Chipolos are coming to the end of their battery life. If you tap on the Renew button in the notification, the next screen will show how many of your Chipolos are eligible for the 50% Renewal discount.
Which Chipolo models are eligible for a Renewal?
Only Chipolos that do not have a replaceable battery can be renewed. These are the Chipolo PLUS and Chipolo CARD model. (Chipolo Partner products that have these models are included in this offer).
How many Chipolos can you renew at once?
As many as the Chipolo app on your phone shows are eligible for a Renewal.
What about shipping and delivery costs?
The 50% discount does not include free shipping, so shipping costs do apply.
Do I need to reorder the same model and colour of Chipolo?
No, you can choose a different Chipolo model and colour.
How do I send my old Chipolo back?
When you reorder a Chipolo through the Chipolo Renew and Recycle program, a prepaid envelope is automatically included with your order. When you receive your new Chipolos, just put your old one in the envelope and send it back to us for recycling, free of charge.
I have an old unsupported Chipolo, what can I do about that?
Please contact us at firstname.lastname@example.org and we will check if you are eligible for a replacement. Please note we will require the email address that was used on your Chipolo account to verify your request.