If you used an iPhone before
In this case everything will "just work" as long as you use the same Apple ID on your iPhone and log in to the Chipolo app with your existing Chipolo account.
Your Chipolos will be visible in the Find My app and the Chipolo app without taking any additional steps.
If you used an Android phone before
In this case, you have to remove your Chipolo POP, LOOP or CARD from both Google's Find Hub app and the Chipolo app.
If you do not have access to the Find Hub app anymore, you can perform a factory reset to bring the Chipolo back to the factory state and enable it to be added to the Apple Find My app on your iPhone.
To perform the entire procedure, follow the steps below.
1. Remove your Chipolo from the Find Hub app:
- NOTE: If you don't have access to the Find Hub app anymore, you can perform a factory reset.
- Open the Find Hub app
- Tap on the Chipolo you would like to remove
- Tap the "gear icon" right to the name
- Tap "Remove from Find Hub"
- If you get a warning that the app cannot connect to your Chipolo, perform a factory reset as well
2. Add your Chipolo to the Find My app:
- Open the Find My app.
- Choose the "Items" tab.
- Tap the + icon.
- Tap "Add Other Item" and press your Chipolo.
3. Remove the Chipolo from the Chipolo app:
- Open the Chipolo app.
- Tap the selected Chipolo on the "List" inside the Chipolo app.
- Scroll down and tap "Chipolo settings".
- Tap "Remove Chipolo".
4. Add your Chipolo to the Chipolo app:
- Open the Chipolo app.
- Navigate to "List" in the bottom navigation.
- Tap "Add a new Chipolo".
- Tap "Chipolo POP/LOOP/CARD" on the list of available models and follow the instructions.
- After double pressing your Chipolo and hearing a beep, make sure to put your Chipolo as close as possible to your phone.