How to use POP, LOOP or CARD again on my new Android phone?

If you used an Android phone before

In this case, your Chipolos will "just work" inside Google's Find Hub app as long as you are using the same primary Google account on your new phone as you did on your previous one.

However, to continue using your Chipolo POP, LOOP or CARD in the Chipolo app, you will have to reconnect it inside the Chipolo app, even if you use the same Chipolo account.

To reconnect your Chipolo:

1. Open the Chipolo app.
2. Tap the selected Chipolo on the "List" inside the Chipolo app.
3. Tap "Unable to connect, tap to fix"
4. Follow the instructions presented by the app

If you used an iPhone before

In this case, you have to remove your Chipolo POP, LOOP or CARD from both the Apple Find My app and the Chipolo app.

If you don't have access to the Find My app anymore, you can perform a factory reset to bring the Chipolo back to the factory state and enable it to be added to the Find Hub app on your Android phone.

To perform the entire procedure, follow the steps below.

1. Remove your Chipolo from the Find My app:

1. NOTE: If you don't have access to the Find My app anymore, you can perform a factory reset.

1. Open the Find My app
2. Tap on the Chipolo you would like to remove
3. Scroll to the bottom and tap "Remove Item"
4. If you get a warning that the app cannot connect to your Chipolo, perform a factory reset as well

2. Add your Chipolo to the Find Hub app:

1. Press your Chipolo and place it next to your phone.
2. Follow the instructions on the pop-up.

3. Remove the Chipolo from the Chipolo app:

1. Open the Chipolo app.
2. Tap the selected Chipolo on the "List" inside the Chipolo app.
3. Scroll down and tap "Chipolo settings".
4. Tap "Remove Chipolo".

4. Add your Chipolo back to the Chipolo app:

1. Open the Chipolo app.
2. Navigate to "List" in the bottom navigation.
3. Tap "Add a new Chipolo".
4. Tap "Chipolo POP/LOOP/CARD" on the list of available models and follow the instructions.